Last updated: 3 October 2026
Our commitment
We want every bottle to reach you in the condition it left us. If it does not, we will put it right.
Damaged bottles
If a bottle arrives damaged, tell us within seven days of delivery. We will replace it with your next order, or credit or refund it, whichever you prefer. Photographs of the damaged bottle and the outer packaging help us resolve it quickly and help us improve our packing.
Corked or faulty wine
If a bottle is corked or otherwise faulty, we will replace it with your next order, or credit or refund it, whichever you prefer. Please keep the bottle and the cork, as both help us and the producer understand what happened.
How to tell us
Email Gareth Ferreira at gareth@cvin.co.za with your order number, which wine is affected, how many bottles, and photographs where you have them. We will come back to you and agree how to resolve it.
Refunds
Where a refund is agreed, we refund to the account or card used for the original payment. Replacement, credit or refund is your choice, not ours.
Your rights under South African law
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or any other law. Where the law gives you a remedy that is broader than this policy, the law applies.
Wine that is simply not to your taste
Wine is a matter of personal preference, and a wine you do not enjoy is not a faulty wine. We are always glad to talk about what you have opened, and we would far rather help you choose well next time. Please ask us before you order if you would like guidance on any of the wines.
Contact
Collectible Vintage (Pty) Ltd, Company Reg 2019/340341/07, VAT Reg 4690314762, 5 Audocia Place, Hurlingham Manor Ext 5, Johannesburg, South Africa, 2196.